Intelligent Features for Email Mastery
Everything you need to triage, respond, follow up, and analyse your email — automatically, accurately, and in your voice.
Core Features
Six powerful capabilities that transform how your business handles email, delivering faster responses at a fraction of the effort.
Smart Email Triage
Every email is automatically categorised by urgency, topic, and sender importance the moment it arrives. Critical messages surface instantly.
- Categorise by urgency: critical, high, normal, low priority
- Topic detection: sales leads, support requests, invoices, newsletters
- Sender recognition with VIP and blocklist management
- Custom categories tailored to your business workflow
AI-Drafted Responses
Drafts replies that match your writing style, tone, and vocabulary. Review and send in one click, or enable auto-send for routine categories.
- Learns your tone from past sent emails within hours
- Context-aware drafts that reference previous conversation threads
- Template library for common response patterns
- One-click approve or edit before sending
Follow-Up Automation
Tracks unanswered emails and sends polite, timely follow-ups on your behalf. No more leads or invoices falling through the cracks.
- Automatic tracking of emails awaiting replies
- Configurable follow-up timing (1 day, 3 days, 1 week)
- Escalation alerts when follow-ups go unanswered
- Customisable follow-up templates per category
Sentiment Analysis
Detects frustrated or upset contacts before they escalate. Negative sentiment triggers immediate routing to the right team member.
- Real-time sentiment scoring on every incoming email
- Automatic escalation of negative sentiment to managers
- Trend analysis showing customer satisfaction over time
- Integration with CRM for customer health scoring
Gmail & Outlook Integration
Works with your existing email platform. Connect via OAuth in minutes with no migration, no new addresses, and no disruption to your workflow.
- One-click OAuth connection for Gmail and Outlook
- Full support for Google Workspace and Microsoft 365
- IMAP support for other email providers
- Preserves your existing folders, labels, and filters
Custom Rules Engine
Build powerful automation rules without code. Route emails, trigger actions, and enforce business logic based on sender, subject, content, or sentiment.
- Visual rule builder with drag-and-drop conditions
- Route invoices to accounting, support tickets to helpdesk
- Auto-tag and categorise by custom business criteria
- Trigger webhooks and integrations from email events
AI Email vs Traditional Options
See how AI-powered email management stacks up against doing it yourself or hiring a virtual assistant. The numbers speak for themselves.
| Feature | AI Email | Manual Email | Virtual Assistant |
|---|---|---|---|
| 24/7 Processing | |||
| Cost per Month | From $149 | Staff salary | $1,500+ |
| Emails per Hour | Unlimited | 20-30 | 30-50 |
| Response Time | < 1 minute | 2-8 hours | 1-4 hours |
| Style Consistency | |||
| Follow-Up Tracking | |||
| Sentiment Analysis | |||
| Scalability | Instant | Hire more staff | Limited |
Advanced Capabilities
Enterprise-grade features that grow with your business, from real-time analytics to multi-language support and reliable, monitored infrastructure.
Email Analytics
Detailed dashboards showing email volumes, response times, busiest hours, and team performance metrics to help you optimise communication workflows.
Enterprise Security
AES-256 encryption, Australian data residency, and comprehensive audit logging. Your email data is protected to a high standard.
Instant Setup
Connect your email and start processing in under 30 minutes. No hardware, no complex configuration. OAuth authentication means we never see your password.
Team Management
Shared inboxes, assignment rules, and team-level analytics. Manage who handles what, track response times across your team, and ensure no email falls through the cracks.
Multi-Language Support
Read and respond to emails in 20+ languages including Mandarin, Vietnamese, and Arabic. Automatic language detection with culturally appropriate responses.
Smart Spam Filtering
Beyond basic spam filters — AI learns what matters to your business. Marketing noise, cold outreach, and irrelevant newsletters are silently archived while genuine messages surface.
See It In Action
Experience what inbox zero feels like — book a personalised demo with our team or explore the plans.